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How We Handle Your Rights and Our Rules

cbspickem operates where state law permits, and these legal terms define what you can expect from us — and what we expect from your account. Every condition here is written to be clear, not buried in fine print.

State-by-state access rulesAccount terms and conditionsPrivacy and data rightsPayPal, Venmo, Play+ use policiesContact paths for legal requests
cbspickem How We Handle Your Rights and Our Rules
LEGAL CONTACT PATHS

How to Reach Us on a Policy Question

Legal questions about your account, data, or eligibility deserve a direct answer — not a generic support ticket. We route policy-specific requests through dedicated channels so they land with the right team. If you are in Philadelphia or anywhere else in an eligible state, these paths connect you to someone who can actually act on a legal or account-rights request.

Legal Email Send data requests, account-rights questions, or policy disputes to our legal inbox. We aim to respond within the timeframe required by your state's applicable law.
Account Support Chat Live chat in your account dashboard connects you to agents who can pull your account record, verify your identity, and escalate a policy concern to the correct team.
Written Request For formal data-deletion or data-access requests, a written submission through your account's settings page creates a timestamped record we are required to process.
ACCOUNT RIGHTS DETAIL

Data Handling, Cookies, and Account Security

We collect only what we need to verify your identity, process your payments, and keep your account secure. Here is how each area works in practice so you know exactly what we hold and why.

Data Retention

We retain your account and transaction data for as long as required by applicable state and federal law. You can request a copy of your data through the account settings page at any time.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and desktop without re-entering credentials. Analytics cookies are optional — you can turn them off in your account preferences.

Account Security

Your account is protected by two-step verification. Any linked PayPal or Venmo method requires a re-authentication step before a new withdrawal destination is confirmed.

Requesting Changes

To update, correct, or delete personal information, submit a request through account settings or our legal email channel. Identity confirmation is required before any change is processed.

Frequently Asked Legal Questions

Real questions about how our terms work, what your rights are, and how to act on them. Each answer below reflects how we actually handle these situations on the platform.

Access depends on your state's law. We verify your location and identity at account creation. If your state does not currently permit real-money online play, your registration will not proceed.

No. Our payment policy requires that every linked method — PayPal, Venmo, or Play+ — be registered in your own name. Third-party funding triggers an account review and may result in fund hold.

Go to account settings and select the data-request option, or email our legal inbox directly. We confirm your identity first, then process the request within the timeframe your state requires.

Stored-value balances on a linked Play+ card are subject to our withdrawal-review process before release. We follow the return timeline set out in our stored-value terms and applicable state law.

We post a notice at the top of this page before any material change takes effect. Continuing to use your account after the effective date means you accept the updated terms.

Reach out through live chat in your account dashboard or submit a written dispute via our legal email channel. We pull the account record, review the closure reason, and respond with our findings.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.